Supplier Scorecard
Eight Criteria That Separate Capable Shops
Capability claims are easy to write and hard to check. These eight questions turn a supplier conversation into evidence you can compare side by side, each one paired with a worked example from a live robot-component line.
01
DFM feedback quality
What good looks like: the shop comments on your geometry before the quote is final, flagging a wall that is too thin or a radius the tool cannot reach.
Ask this: which three features drive the cost of this part, and what would you change?
Worked example: design support and validation are offered as part of the service, so features can be reviewed against your drawing before the cycle starts.
02
Who owns the finish
What good looks like: machining and surface treatment sit with one responsible party, so an anodized batch is not an anonymous handoff.
Ask this: is the anodizing done on your own line or subcontracted out?
Worked example: sandblasting clear anodizing, sandblasting black anodizing, hard anodizing and nickel plating are listed alongside the machining work.
03
Inspection regime
What good looks like: parts are measured against the drawing, and the record of that measurement travels with the delivery.
Ask this: what do I receive besides the parts themselves?
Worked example: machined parts pass quality inspector inspection, then assembly workers check the built unit against the drawing.
04
Material traceability
What good looks like: the alloy you specified is the alloy you receive, with documentation that matches the batch.
Ask this: can you supply material documentation for 7075 and 316L?
Worked example: Aluminium 6063, Aluminium 7075, SUS304 and SUS316L are the standard materials on this robot-component line.
05
Tolerances tied to a machine
What good looks like: the supplier names the machine that will hold a tolerance instead of quoting one blanket figure for the whole part.
Ask this: which operations run on the lathe and which run on the machining centre?
Worked example: Tsugami CNC lathes process all turned parts; 3-axis MAZAK and DMG Mori machining centres process all milled parts.
06
Honest lead time
What good looks like: a cycle basis stated up front that does not quietly move once the order is placed.
Ask this: what is the cycle basis, and what would push it out?
Worked example: the published processing cycle for this line is 10–25 days, which gives planning a fixed reference point.
07
Engineering communication
What good looks like: one named technical contact who answers with drawings and dimensions rather than adjectives.
Ask this: who is my technical contact once the order is placed?
Worked example: integrated design support and validation keeps engineering input inside the same relationship as production.
08
Revision handling
What good looks like: drawing revisions are controlled consistently from the machine through to the assembly bench.
Ask this: how do you control drawing revisions across machining and assembly?
Worked example: assembly workers assemble per drawing requirements and then verify the assembled unit still meets that drawing.